Frequently asked questions

Here are the answers to some of the more common questions from our customers.

What if I need to change my order?

We process orders quickly, but we'll do our best to accommodate any changes to your order. Please send an email to admin@babiatorssa.co.za and put 'URGENT CHANGE ORDER' in the email subject line. While we can't guarantee we will be able to change it before it ships (our warehouse works really fast!), we will certainly try to help you!.


When will I get my order?

We strive to ship all orders as soon as possible at the best shipping rates available. Orders are processed and shipped during normal business hours, Monday through Fridays only.


What's the status of my order?

Please send an email to admin@babiatorssa.co.za, and we'd be glad to check on the order for you..


Will I receive a tracking number when my order ships?

Yes! You will get a shipment confirmation email with all of the details. If you can't find that email, don't worry - we've got you covered! Just email us at admin@babiatorssa.co.za. We will get your tracking information and send it over as soon as possible!.


How much is shipping?

Shipping to all major cities R55. Including: Durban, Johannesburg, Pretoria, Cape Town, Bloemfontein, George, PE, East London Klerksdorp, Harrismith, New Castle, Nelspruit, Witbank, Polokwane, Rustenburg. Outlying areas R120.

What is the Babiators Lost & Found Guarantee™?

We believe outfitting your child with Safe, Durable, and Awesome products is too important to let the loss of your Babiators product get in the way of your adventures! If your little aviator's Babiators products are lost or broken within one year of purchase, and you have completed the registration process within 30 days of purchase, we will send you one FREE product replacement (*All you pay is the shipping cost). Please note that your replacement product is for the same size and color as your original purchase.

How do I register my Babiators?

It’s easy! Go to our Guarantee page. Enter your contact information and the 12 digit UPC code found on your Babiators packaging. The 12 digit UPC code is found at the bottom of the bar code located on your product packaging / tag. Once your information is submitted, you will get an email from admin@babiatorssa.co.za with your unique guarantee registration number. Keep this number somewhere safe - just in case your Babiators are lost or broken within one year from the date of registration.

Please see the example UPC/bar code below:
EXAMPLE UPC CODE = 857788003026
Barcode



What if I lose my registration number?

Not a problem! Send an email to admin@babiatorssa.co.za with your name and the email address you used to register your Babiators.

How long will it take to receive my replacement Babiators?

We understand the urgency in wanting to get your Babiators replacement product back into the hands of your little aviators! We will work hard to get your replacement product to you as soon as possible.

What are Babiators products made of?

Sunglasses (original and polarized)

Babiators are made of a soft and flexible rubber material which makes them super comfortable and virtually indestructible. Lenses are made from impact and shatter-resistant polycarbonate – the same material used in most adult sunglasses. The rubber material used in Babiators frames (specifically called thermoplastic rubber, a blend of rubber and polyester), is also used in a range of medical applications (like breathing tubes, IVs etc.) and is actually often recommended as a safe alternative to PVC. Our glasses are not made from PVC or vinyl.

Accessories packs

The Babiators carrying case is made of cotton, the lens cloth is a super soft microfiber, and the strap is made of microfiber and neoprene.

Are Babiators products BPA free?

As you can imagine, safety is a top priority for us. We test each component of our sunglasses (polycarbonate lenses, flexible rubber frames, cardboard box, etc.) and all other products during each and every production run for a variety of substances, including BPA. BPA has never been detected in any of our products.

What is the difference between the Original and Polarized sunglasses?

All Babiators are UV400 lenses offering 100% protection against UVA and UVB rays. Our Polarized sunglasses have an additional coating that reduces sun glare. A polarized lens reduces glare from surfaces like water, snow, and glass, and helps you to see more clearly. While polarized lenses may be a bit more expensive than conventional sunglasses, some consumers prefer polarized sunglasses because they selectively block out glare, rather than making the whole field of vision dimmer. Polarized lenses are recommended for children under the age of 18 because the lenses in children’s eyes are clearer (with less pigmentation) than those in an adult's lens, which allows for greater levels of damaging UV light to enter the eye.

Can you put prescrition lenses into Babiators?

Yes, you can put certain prescription lenses into Babiators (-4 to +4). It's at the discretion of the optician.

What size Babiators sunglasses should I purchase for my child?

Every little aviator grows at different stages and the fit will depend on the size of your child. As a general guideline the Junior size fits most children ages Birth - 3 years and the Classic size fits most children ages 3- 7 years. To help you consider what size to order, you can refer to our product dimensions:
For the Junior size: Front frame width = 11 cm, Lens height = 4 cm, Lens diagonal = 4.5 cm, Temple length = 10 cm.

For the Classic size: Front frame width = 11.5 cm, Lens height = 4.5 cm, Lens diagonal = 5 cm, Temple length = 10.5 cm. When in doubt, we recommend ordering a size up.

Aces fueled by Babiators is our line for children ages 7-14. Aces measurements:
Aces Aviators: Front frame width= 12.2 cm, Lens height= 4.5 cm, Temple length= 13.5 cm.
Aces Navigators: Front frame width= 13.2 cm, Lens height= 4.3 cm, Temple length= 13.5 cm.

How should I care for my Babiators products?

Sunglasses (original and polarized) Babiators sunglasses can be cleaned simply with warm water and soap. For optimal cleansing we recommend using a combination of warm water, soap, and vinegar. Use a soft lint-free lens cloth for cleaning the lenses. You can visit our site to check out our Ready to Fly! Accessories Pack that includes a Babiators strap, soft-sided glasses case, and lens cloth. The accessories pack may be just what you are looking for to help keep your Babiators safe and protected!

What is your return policy?

We want you to love your Babiators products as much as we do. If for any reason you aren't satisfied, contact us at admin@babiatorssa.co.za . Returns and exchanges for products purchased directly from our website are accepted within 30 days, in new and unused condition with the original packing slip. Returns from retail stores must be done at the store your Babiators were purchased from.

How long does a return/exchange take?

We want to provide you with exceptional customer service. We will do our best to process your return and exchange as quickly as possible.

Interested in placing a wholesale order within the South Africa?

If you are interested in placing an order for a South African-based business, please send an email to betsie@babiatorssa.co.za.

Questions? Send us an email, and we'd be happy to help. info@babiatorssa.co.za